The Haryana Real Estate Regulatory Authority (H-Rera), which was established in 2017, says it has dealt with 70% of all complaints – 14,801 out of 19,136. Most of these complaints, palpably, were from home buyers in Gurugram, Haryana’s largest real estate market. However, official data shows that the complaint handling rate is declining year on year. In 2021, for example, H-Rera was only able to assess or treat 29% of the complaints received.
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